Unified inbox
Texts, email, Facebook, Instagram, Google and website chat in one inbox.
Example: a Facebook message and a missed-call text from the same customer show up in one thread.
Milli OS · Essential
Everything your business needs, in one system.
A complete CRM set up for your service business. Leads, conversations, booking, follow-up, reviews and payments, all in one place and running in days.
Message & carrier fees not included on monthly plans.
What's inside
The tools you need, already set up for you.
Pipelines
See every lead and job by stage, from new inquiry to paid.
Example: drag a quote to "Won" and the job, invoice and review request kick off on their own.
Calendars & booking
Online booking with confirmations and reminders built in.
Example: a customer books from your website and gets a reminder 24 hours and 1 hour before.
Automations
Missed-call text back, follow-ups and reminders that run every time.
Example: you miss a call at 6:40 PM and the caller gets a text within seconds.
Reputation
Automatic review requests after every job, and replies from one place.
Example: two hours after a job closes, the customer gets a text with your Google review link.
Email & SMS campaigns
Holiday promos, reactivation blasts and newsletters to your whole list.
Example: a spring tune-up offer goes out to every past customer in one click.
Forms & landing pages
Lead forms, surveys and simple pages that feed straight into your system.
Example: a quote form on your site creates the contact and starts follow-up instantly.
Payments & invoicing
Send invoices and text-to-pay links, with automatic payment reminders.
Example: an unpaid invoice gets a friendly reminder on day 1, 3 and 7.
Mobile app & reporting
Run it from your phone and see leads, bookings and revenue at a glance.
Example: check today's new leads and reply from the app between jobs.
A day on Milli OS
What it looks like in practice.
7:12 AM
Overnight website lead gets an instant text and books a Thursday estimate.
10:30 AM
Tomorrow's customers get automatic appointment reminders.
1:45 PM
You miss a call on a job site. The caller gets a text back in seconds.
4:00 PM
Finished job triggers a review request and a thank-you text.
6:20 PM
An unpaid invoice gets its first friendly reminder with a pay link.
FAQ
Common questions
What is Milli OS?
Milli OS is a CRM completely set up for your service business: lead and past-client pipelines, missed-call text back, automated review requests, reminders and no-show follow-up, after-hours auto-response, and referral, quote and reactivation follow-up.
How much does Milli OS cost?
$497 one-time setup, then $97 per month, month to month. Message and carrier fees are not included.
How long does CRM setup take?
Milli OS is usually live in 3–5 days, and includes 3 hours of post-launch optimization.
Do I have to set it up myself?
No. Milli OS is done for you. We build the pipelines, automations and follow-up so it works on day one.
Can I add AI later?
Yes. You can add an AI Employee to Milli OS at any time to answer and book leads 24/7.
Need more than the essentials? See Milli Command Center →